Date of Advert: 05/02/2025
Job Title: Client Services Coordinator
Place of Work: Biggin Hill Airport
Code: 1505
Job Purpose: To coordinate and control the customer experience, and to administer the financial processing of aircraft maintenance projects.
Key Responsibilities & Accountabilities
- Reports directly to the Commercial Manager.
- Represents the customer for aircraft in maintenance.
- Coordinates & oversees customer touch points, and ensures the highest levels of customer service, commensurate with Business Aviation expectations.
- Prepares and presents the most accurate & timely update for the customer
- Builds and controls the financial development of any maintenance project. Allocates costs to customers or warranty.
- Must be flexible, to be reasonably accessible for customer support.
- Must respect company EH & S discipline and expectation.
- Delivers strategic projects as defined by the Commercial Manager
- Attends meetings as required.
- Carries out any reasonable request by the Commercial Manager or higher management in the reporting hierarchy.
Qualities & Knowledge
- Excellent communication and literacy skills
- Excellent working knowledge of Excel, Word & PowerPoint applications
- Able to easily learn new technologies and computer systems
- Able to manage multiple priorities.
- Excellent organisational skills
- Must have excellent comprehension of financial priorities and processes.
- Must be methodical and ordered in approach to tasks
- Must be able to understand our customer expectations.
- Solid problem-solving ability and organisational skills
- Flexible and able to manage varying demands and workloads
- Basic understanding of continuous improvement philosophies
- Understanding of EH&S practices and policies
- Knowledge of safety risks linked to the working environment
- Understanding of professional integrity, behaviour and attitude towards safety
- Ability to promote the safety policy.
Experience
- Previous experience of working in a similar role
- Previous experience of communicating with customers and HNWIs.
- Computer literate
- Read & write in fluent English
Desirable
- Have the right to work in the UK without restriction
- Full UK driving license
Equal Opportunities
- Oriens Maintenance Services has an Equal Opportunities Policy and all employees are expected to develop an understanding of and commitment to equal opportunities
For further details please contact [email protected] enclosing your CV.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel co classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.