Privacy Policy

PLEASE CONTACT US ON [email protected] IF YOU HAVE ANY QUESTIONS OR COMMENTS ON THIS PRIVACY POLICY.

Introduction

The Oriens Aviation group of companies (“Oriens Aviation”, “we”, “us” or “our”) takes the security of personal data seriously. Oriens Aviation includes Oriens Holding Limited, Oriens Aviation Limited, Oriens Maintenance Services Limited, Oriens Flight Operations Limited and any other entity that forms part of the Oriens Aviation group. This Privacy Policy sets out the ways we collect and process personal data through your use of this website.Oriens Aviation Limited is the controller and is ultimately responsible for your personal data. To the extent that another member of the Oriens Aviation group makes decisions regarding the processing of your personal data, that group member shall be a controller regarding that activity.Users should be aware that if they access other websites, using the links provided, these are outside our control. If they provide personal data to other companies, the privacy policies of those companies determine the uses to which that information is put and Oriens Aviation’s Privacy Policy will no longer apply.

Legislation

Oriens Aviation’s use of personal data complies with the principles of the Data Protection Act 2018 as well as the UK General Data Protection Regulation (the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (“UK GDPR”) and the ePrivacy Regulation (ePR).

What information do we collect?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).We may collect, use, store and transfer the following personal information about you:
  • Name
  • Email
  • Address
  • Postal Address
  • Telephone Number
  • IP Address (a unique identifier for your computer or other device)
  • Mobile device ID Marketing and communications data (your preferences in receiving marketing from us and third parties and your communication preferences)
  • Other information voluntarily provided by you in the course of your use of this website (this may include sensitive personal information)

How is information collected?

Generally, this information is collected via direct interactions over our website, email, post, and telephone when you:
  • want us to provide you with information or services;
  • submit a web form enquiry on our website; and/or
  • request marketing to be sent to you.
Alternatively, we may gather information when you browse our website (please see the section on Cookies) or through LinkedIn or similar publicly accessible sites if we believe your company may benefit from our services.

How do we use this information?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data.If we already hold your contact details because you have previously engaged with us, we have the right to use these details to contact you with marketing messages about similar products or services that may interest you. You have the right to opt-out of marketing at any time by contacting us using the contact details below.

Third party service providers

Processing personal data for the above purposes may entail sharing the information with our group companies, employees, contractors, agents and professional advisors. We may also share your personal data with charter brokers or aircraft operators where necessary.We may also disclose personal information to third parties when we reasonably believe we are required by law, and in order to investigate, prevent, or take action regarding suspected or actual unlawful or otherwise prohibited activities, including, but not limited to, fraud.

Where do we send your information?

Oriens Aviation operates globally and therefore, when necessary, may transfer your personal information to countries outside of the country in which it was collected.Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
  • we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; or
  • where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

How long do we keep your information?

We will keep your information for as long as reasonably necessary to fulfil the purposes we collected it for, such as for the duration of the relationship between yourself and Oriens Aviation. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Special data requirements

This website is not intended or designed to attract children under the age of 16. We do not knowingly collect personal information from or about any person under the age of 16. If you are under 16 years old and wish to ask a question or use this site in any way which requires you to submit your personal information, please ask your parent or guardian to do so on your behalf.

Marketing, advertising and promotions

You will receive marketing communications from us only with your permission. If we hold your contact details as a result of engaging with you previously, we assume that we have your permission to contact you in the future about products and services that may be of interest to you. If you have typed and submitted your email address specifically to receive a call back from one of our data experts or to receive our email newsletter, then this is taken as permission to send you given newsletters or contact you via the email or phone number provided for a call back from one of data experts.You can ask us or third parties to stop sending you marketing messages at any time by contacting us using the contact details below.

Processing and profiling your personal data

When you use the Oriens Aviation website, you may leave traces which, in particular when combined with unique identifiers and other information received by the servers, may be used to create profiles of the natural persons visiting the website.Oriens Aviation is unlikely to profile your personal data unless conducting this on behalf of a client of ours, in which case the permission to do so would fall under this client’s responsibility and Privacy Policy. In the unlikely case that Oriens Aviation does need to profile your details, for example as part of a new business prospecting piece, Oriens Aviation will ensure that this data is anonymised and cannot be matched back to a specific individual.

Oriens Aviation cookie policy

Please see our Cookie Policy section for full details.

Links to third-party websites

This Privacy Policy applies solely to the personal data collected by Oriens Aviation and does not apply to third-party websites. Oriens Aviation is not responsible for the privacy policies of third-party websites, even if they are a client of Oriens Aviation. Oriens Aviation advises users to read the privacy policies of other websites before registering any personal data.

Security

Oriens Aviation holds your personal data in accordance with the security provisions of the Data Protection Act 2018 and the UK GDPR.If you have any questions about security, please contact Oriens Aviation using the contact details below.

Notification of changes

Oriens Aviation may make changes to its Privacy Policy. If Oriens Aviation decides to change its Privacy Policy, it will post such changes on this page so that you are always aware of how Oriens Aviation uses your personal data. You are encouraged to review the Privacy Policy from time to time.

Your rights

  • The right to be informed: We have outlined in this Privacy Policy any information that could be collected and the purpose for us using and holding such information.
  • The right of access: You have the right to request copies of information that we hold about you and we will not charge for these requests unless they are unfounded or excessive. These requests will be processed within 1 month.
  • The right to rectification: You have the right to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data corrected, though we may need to verify the accuracy of the new data you provide to us.
  • The right to erasure: You can contact us to remove any of your data.
  • The right to restrict how we use your data: You have the right to object to us using your data or restrict how we use it.
  • The right to data portability: You have the right to request for your information to be moved or copied.

Contacting us

If, at any time, a user wants to contact us around any of the rights listed above or has any questions about this Privacy Policy, they may write to:Oriens Aviation Limited Building 170, Churchill Way, London Biggin Hill Airport, Kent, TN16 3BNEmail: [email protected]Verification, updating or amendment of personal data should be completed within 1 month.If you are not satisfied with the way a complaint is handled in relation to your data, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO).The ICO’s contact details can be found on their website at https://ico.org.uk/.